One Number, Every Location, Nobody Waiting
Business phone systems on Microsoft Teams Phone or hosted VoIP, run by the same team that manages your network — so call quality is nobody else's problem to diagnose.
45 min · Free · No commitment
Bad call quality is almost never the phone
Choppy audio, one-way calls, and dropped transfers get blamed on the phone system, and the phone vendor happily agrees, because the actual cause is usually the network underneath it — an oversubscribed internet connection, a firewall mishandling SIP traffic, or no quality-of-service policy prioritizing voice packets over a large file upload happening at the same time. A phone vendor who does not manage your network cannot fix any of that, so the ticket bounces between two companies while your calls keep breaking up, each one insisting the fault sits with the other.
Number porting carries its own risk that has nothing to do with call quality. A poorly planned port can take your main line down for the better part of a day — the exact number a client, a patient, or a vendor already has saved and will keep dialing regardless of whether anyone answers. That outcome is a planning failure, not bad luck, and it is entirely avoidable with the port sequenced and tested before the actual cutover, with a fallback plan ready in case the carrier on the other end does not process it cleanly the first time.
Facet MSP manages both the network and the phone system, so there is no finger-pointing between a phone company and an IT company when something goes wrong — we look at the same infrastructure either way. We also make the Teams Phone versus hosted VoIP decision concrete rather than theoretical: if the business already runs on Microsoft 365 and Teams, extending that into the phone system usually makes sense; if it does not, a dedicated hosted VoIP platform often serves it better.
Ported, configured, and actually answered
Teams Phone or Hosted VoIP
We deploy and support both platforms and recommend based on what the business already runs — Teams Phone folds calling into Microsoft 365 and Teams directly, while hosted VoIP suits a business that wants a dedicated phone system independent of that stack.
Number Porting Without a Dark Day
Ports are scheduled, sequenced, and tested against a rollback plan before the live cutover, so your main number changes carriers without a day where nobody can reach you.
Call Flows, Queues, and Auto Attendants
Call routing, hold queues, and auto attendants configured to match how the business actually answers the phone — including after-hours and holiday schedules that switch automatically instead of by someone remembering to flip a setting each Friday afternoon.
Network Readiness and QoS
We assess bandwidth and configure quality-of-service policy through the same Fortinet firewalls and Ubiquiti hardware we already manage, so voice traffic gets priority over everything else on the connection — the actual fix for most call-quality complaints, which a phone-only vendor has no ability to touch.
E911 Address Registration
Emergency calls are registered with the correct physical address per site and per remote worker, so a 911 call routes responders to where the caller actually is, not to a headquarters address three states away.
Multi-Location and Remote Extensions
Every office and every remote employee shares one phone system and one extension directory, so a call can be transferred across a city or across the country exactly the same way.
Voicemail, Recording, and Retention
Voicemail-to-email, call recording where your business needs it, and retention policy configured to match your actual compliance or dispute-resolution requirements — not left on whatever the default happened to be when the system was first turned on.
Calls land where they should
- Calls stop breaking up mid-sentence
- Your main number ports without a day of silence
- Callers reach a person instead of a dead extension
- Remote and in-office staff share one phone system
- Emergency calls route with the right site address
- One vendor owns the phones and the network they run on
The team that runs your network runs your phones
No finger-pointing between vendors.
When the phone company and the network company are the same company, a call-quality complaint gets diagnosed once, by one team, instead of bounced between two vendors who each insist the problem is on the other side.
We fix the network first.
Most "bad phone system" complaints are a bandwidth or QoS problem, and we check that before touching a single call-flow setting, because reconfiguring a phone system to work around a broken network never actually solves anything.
We tell you which platform is wrong for you.
Teams Phone is not automatically the right answer just because you already run Microsoft 365, and hosted VoIP is not automatically wrong just because it's a separate system. We recommend based on your actual usage, not on whichever platform is easier for us to sell, and we will say so plainly if the answer disappoints us commercially.
VoIP and unified communications questions
Should we use Teams Phone or a hosted VoIP provider?
It depends mostly on how much of your daily work already happens inside Microsoft Teams. If your team lives in Teams for chat and meetings already, Teams Phone folds calling into a tool people already have open, and it rides on the Microsoft 365 licensing you are already paying for. If Teams is not central to your workflow, a dedicated hosted VoIP platform is often the simpler, cheaper fit, and we will tell you plainly which way we think you should go.
Can we keep our existing phone numbers?
Yes — porting your existing numbers to the new platform is standard, and it is the part of the project we plan most carefully, because a botched port is the single most disruptive thing that can go wrong in this whole process. We sequence it with a tested fallback so your main line is never the thing left exposed.
Will our internet handle voice traffic?
We assess your current bandwidth and configuration before recommending anything, and configure quality-of-service policy to prioritize voice regardless. Where the connection genuinely cannot support it, we say so upfront rather than deploying a system that will disappoint everyone on day one.
Do we need to buy new desk phones?
Not necessarily — both platforms support softphones on a laptop or mobile device, and many businesses run with no physical handsets at all. Where desk phones make sense, such as a front-desk or warehouse role, we spec compatible hardware.
How does E911 work if our staff are remote?
Each remote worker's registered address is captured and kept current, so an emergency call from their home office routes responders to that actual address rather than to company headquarters. It is a setting we maintain and update as people move, not a one-time checkbox filled in during setup and forgotten.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.