One flat monthly fee, and we tell you what moves it.
This page explains how the fee works — what's inside it, what isn't, and what moves the number up or down — and it publishes our range. Where your team lands inside it depends on your environment, which is what a short call with one of our engineers settles. What follows is everything you'd need to have an informed conversation before you ever talk to us.
Priced per user, per month
Most Facet MSP engagements are priced per user rather than per device, because people — not machines — generate tickets. Someone with a laptop, a phone, and a desk phone is one person to support, not three line items to price separately. A device count also undercounts what actually drives support load: a new hire generates onboarding work, help desk tickets, and security provisioning regardless of how many devices end up on their desk. Per-device pricing exists and is used where it genuinely fits better — a lab full of shared kiosks, for instance — but for most businesses, per-user is the model that actually tracks the cost of supporting them.
The fee is flat and predictable for the term of your agreement — it does not move because last month happened to be a bad one, and it does not spike because your team had an unusually heavy week of tickets. That is the same incentive alignment the managed IT serviceis built around: our cost to serve you goes down the more stable and well-maintained your environment is, so we are financially motivated to prevent tickets by keeping things running well, not just to answer them quickly once they happen. A per-incident biller has the opposite incentive, whether or not they'd admit it.
Our range is published below, so you know the ballpark before you ever talk to us. Where your business lands inside it depends on your headcount, your sites, your compliance obligations, and the state of what you already have — which is what a short call with one of our engineers is for. It is not a sales gate; it is how we turn a range into a number that means something for your business specifically.
What Facet actually costs
Every user falls somewhere between two ends of one range. What moves a user from one end to the other is whether their company device is on our management and security stack — the factors further down this page decide where in the range your team lands.
- From $125 per user, per month: user support for people whose devices we don't manage.
- Up to $375 per user, per month: fully managed users — their company device runs our full management and security stack.
- A 25-person business: $3,125–$9,375/month, depending on how many of those users are fully managed.
For how MSP pricing works more broadly and what drives the difference, see our MSP pricing FAQ.
Inside the monthly fee
This is what a flat monthly fee actually buys — the day-to-day work of keeping an environment running and secure, not a menu of add-ons priced separately from each other.
- Unlimited help deskNo ticket cap and no per-incident billing — call as often as you need to, whether the issue is genuinely urgent or just annoying.
- 24/7 monitoring and alertingSystems watched around the clock, not only during business hours, so a failing disk or a stalled backup job gets caught before it becomes an outage.
- Patch and update managementUpdates applied on a schedule, not after something has already broken or a vulnerability has already been exploited.
- Endpoint security toolingModern endpoint protection deployed and managed across every device on the account, not just the ones someone remembered to configure.
- Backup monitoring and restore testingBackups are checked for success and periodically proven with a real restore, not just a green checkmark that nobody has verified means anything.
- Onboarding and offboardingNew hires provisioned and departing employees deprovisioned, the same day — access does not linger after someone leaves.
- Documented environment and asset registerA living record of what you own and how it's configured — yours to keep, and yours to hand to a future provider if it ever comes to that.
- Quarterly technology reviewsA regular checkpoint on what's working, what's aging out, and what's next, so decisions get made ahead of a failure rather than in response to one.
Billed separately, and said up front
A flat fee only stays honest if what falls outside it is stated plainly instead of surfacing as a surprise line item later. These four categories are billed separately from the monthly fee, and you will hear about each one before it happens, not after.
- Hardware and software you ownLaptops, servers, and licenses are priced at cost, not marked up.
- Large projects and migrationsOffice moves, server replacements, and similar one-time work are scoped and quoted separately.
- Third-party licensingLine-of-business software and specialty licensing you already pay for stays a direct relationship.
- After-hours project work by requestScheduled work outside business hours is quoted and agreed to before it happens.
Five things that move the number
These are the variables that actually change what your monthly fee looks like — the ones the assessment is built to surface, rather than guess at.
Headcount, and how fast it is changing
More people means more devices and more tickets — a business hiring quickly needs more active management than one that is stable.
How many sites you run
Multiple physical locations mean more network hardware, and more places for something to go wrong.
Compliance obligations
HIPAA, SOC 2, and similar frameworks add documentation, controls, and audit support on top of day-to-day support.
The state of what you already have
A clean, modern environment costs less to maintain than one with years of deferred maintenance to work through first.
How much of your stack is cloud
Cloud-native environments generally cost less to support than ones split across on-prem servers and legacy hardware.
Compared to one internal hire
A single internal IT hire costs $70,000–$110,000/year in salary and benefits before you have bought them a laptop, paid for training, or covered the recruiting cost of finding them in the first place. That person also has one area of expertise — a networking specialist may be lost on a Microsoft 365 licensing question, and vice versa — and no coverage when they are on vacation, out sick, or between jobs while you recruit a replacement. If they leave, so does everything they knew about your environment that never made it into a document.
A Facet MSP engagement replaces that single point of failure with a team spanning help desk, network, security, and cloud expertise, backing each other up so the business doesn't stall out when one person is unavailable. We won't tell you a specific percentage you'll save, because that number depends entirely on your headcount and environment — a five-person office and a 60-person office do not scale the same way, and a generic savings percentage would flatter one of them and mislead the other. The assessment is how you get an apples-to-apples comparison for your business specifically, not a marketing number.
Pricing questions
Why a range instead of one price?
Because managed IT pricing depends on real variables — headcount, number of sites, compliance requirements, and the state of what you already have. The range on this page tells you the ballpark; where your business lands inside it comes from a short call with one of our engineers, not a guess.
Is there a long-term contract?
Contract terms are set during the scoping conversation, not by a boilerplate answer on this page — ask your engineer for the specifics before you sign anything. What matters more than the term length is that the scope, the inclusions, and the exclusions above are all written down in the same place.
What happens when we add or lose people?
Per-user pricing means the fee is built to move with headcount rather than staying fixed while your team changes size around it. How a specific change to your seat count is handled — timing, notice, and billing cycle — is addressed as part of your agreement, so ask during onboarding rather than assuming.
Do you charge for after-hours emergencies?
24/7 monitoring and alerting is part of the flat fee, so around-the-clock coverage and initial triage are not a separate line item — if something is actively broken at 2 a.m., that is exactly what the monitoring exists to catch. Scheduled after-hours project work — a migration or maintenance window outside business hours — is quoted separately and agreed to before it happens, the same as any other billed-separately item.
What if we already own tools you would otherwise provide?
That's exactly the kind of variable the assessment surfaces — what you already have gets factored into scope, rather than paying twice for tools you already own. If you have a backup platform or endpoint security tool you're happy with, say so early; it changes what's inside your specific engagement rather than being layered on top of it redundantly.
Get a real number.
Call and tell us your headcount and what you run today — that's enough to start a real quote.
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Book a call: 15 minutes with a US engineer. Tell us what you run — we'll flag the biggest risks and tell you where you'd land on price.
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