IT That Does Not Interrupt Patient Care
HIPAA-aware IT for clinics and practices — EHR uptime, encrypted backups, and a signed business associate agreement, from a team that treats charting downtime as an emergency.
45 min · Free · No commitment
When the EHR is down, the exam room stops
A provider who cannot open a chart cannot safely prescribe, cannot confirm an allergy, and cannot document the visit that is happening in front of them right now. The waiting room does not pause while the EHR reconnects, and a ten-minute outage during a full clinic day does not cost ten minutes — it cascades through every appointment behind it, and the practice is apologizing to patients for the rest of the afternoon. Most small-practice IT setups treat this the same as any other office outage, which it is not: a law firm's server going down for an hour is an inconvenience, a clinic's going down for an hour is patients in the waiting room with nowhere to go.
The HIPAA Security Rule is specific about what it expects: access controls that limit who can see what, audit logs that record who actually looked, encryption at rest and in transit, and a documented risk analysis reviewed on a real schedule rather than filed away once. Most small practices have never been assessed against that checklist in any formal way, and the gap stays invisible right up until a breach, an OCR complaint, or a payer audit asks for the documentation that was supposed to exist all along — at which point discovering the gap and fixing it retroactively is a far worse position than having addressed it up front.
Facet MSP treats a signed business associate agreement as a precondition of the relationship, not a formality handled after the fact. We map your environment against the Security Rule's actual safeguards, coordinate with your EHR vendor on uptime and support, and hold backups to a standard that includes proving they restore — because a backup nobody has tested is a belief, not a control. The goal is a practice where the technology stays quietly out of the way of the clinical work, and where the compliance paperwork already exists the day someone asks for it.
Built around the clinical day
EHR Uptime and Vendor Coordination
We monitor the infrastructure your EHR runs on and coordinate directly with your EHR vendor when something goes wrong, so you are not stuck relaying error messages between two support lines while the front desk apologizes to a full waiting room and appointments back up behind it.
Signed Business Associate Agreement
A BAA is in place before we touch a system that could ever contain protected health information, not offered as an add-on after a question comes up during onboarding, and not something your practice has to remember to request.
Access Controls and Audit Logging
Role-based access through Entra limits who can see what, and every access to patient data is logged and reviewable — an auditor asking who looked at a chart, and when, gets a real answer instead of a shrug.
Encrypted Backup and Recovery Testing
Patient data is backed up encrypted and restore-tested on a schedule with Acronis, because a backup that has never been restored is an assumption, and assumptions do not hold up during an actual outage on a busy clinical day.
Secure Messaging and Email
Email and internal messaging are configured through Microsoft 365 with the encryption and retention controls that protected health information requires, so staff can communicate about a patient without creating a compliance exposure by accident.
Device Management for Exam Rooms
Exam room workstations, tablets, and shared devices are locked down and enrolled through Intune with automatic screen locks and encryption, so a device left logged in during a busy afternoon is not an open door to a chart nobody meant to leave open.
Documented Risk Analysis
A written risk analysis covering your actual systems and workflows, reviewed on a schedule and updated when the environment changes — the specific document most practices discover they need only when a payer, an insurer, or an auditor finally asks for it.
Compliance you can hand to an auditor
- Providers open charts without waiting on IT
- Every access to patient data is logged and reviewable
- Backups are tested by restoring them, not by trusting them
- Your risk analysis exists as a document, not an intention
- Departing staff lose access the day they leave
- An auditor's questions have written answers
We have signed a BAA before
We sign the BAA first.
It is a precondition of working with a healthcare client, in writing, before we ever touch a system — not a document produced reluctantly after someone on your side asks for it.
We coordinate with your EHR vendor so you do not have to.
When something breaks, we work the issue directly with your EHR vendor’s support line rather than leaving your front desk to relay technical details between two companies during a live outage.
Compliance work produces documents you keep.
A risk analysis, an access control review, a backup test log — real artifacts you own and can hand to an auditor, a payer, or a cyber insurance underwriter on request, rather than a promise that the work happened somewhere along the way.
Healthcare IT questions
Will you sign a business associate agreement?
Yes, before any work begins that could touch protected health information. It is standard practice for us, not a special accommodation, and we will not proceed without one in place.
Do you support our specific EHR platform?
We support the infrastructure underneath most major EHR platforms and coordinate directly with your EHR vendor's support line when a platform-specific issue comes up, so you are not stuck in the middle relaying tickets between us.
Does working with you make us HIPAA compliant?
No single vendor can make that claim for you — HIPAA compliance covers your policies, training, and business practices as well as your technology. What we deliver is the technical half done properly, plus the documentation to show it, which is usually the part a small practice has never had the time to build on its own.
What happens if we have a breach?
We help contain it, investigate what happened, and produce the documentation your breach notification obligations require, working alongside your legal counsel. Our job in that moment is giving you facts fast — what was accessed, when, and by what means — not managing your legal exposure for you.
Can you support a practice with multiple locations?
Yes — multi-location healthcare environments are common for us, with one consistent security baseline and access policy applied across every site rather than a different setup improvised at each location by whoever happened to open it first.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.