"We're impressed with the attention to detail and transparency of the entire team."
Anonymous
Software Engineering Manager · Sports Analytics Firm
IT Managed Services
Predictable IT.
Zero Surprises.
Facet MSP handles your IT infrastructure so your team can focus on the work that matters.
No commitment · 45 min · Free · No sales deck
We review your setup, identify risks, give you an honest picture. If we're not a fit, we'll tell you.
500+ Users Supported
15+ Years in Business
SLA Backed & Guaranteed
100% US-Based Support & Helpdesk
Trusted across core industries
Sound Familiar?
IT problems that hold your business back
Constant Downtime & Tickets
Your team loses hours every week waiting on IT to fix recurring issues. Every hour of downtime is lost productivity — and lost revenue.
Security Gaps You Can't See
One breach can cost more than years of managed IT. Without proactive monitoring, you won't know you have a problem until it's too late.
Unpredictable IT Costs
Surprise invoices and break-fix bills make budgeting impossible. You deserve a flat, predictable monthly rate that scales with your business.
What's Included
Everything your business needs, covered
Help Desk & End-User Support
Fast, friendly support for your whole team via phone, chat, or remote access.
Learn more
Network & Infrastructure
Proactive monitoring and management of your switches, routers, and servers.
Learn more
Cybersecurity & Compliance
Endpoint protection, threat monitoring, and policies that keep you covered.
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Cloud & Microsoft 365
Microsoft 365 management, cloud migrations, and ongoing cloud optimization.
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Backup & Disaster Recovery
Automated backups and tested recovery plans so your data is never at risk.
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vCIO & Strategic Planning
A fractional CIO who aligns your technology investments with your business goals.
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24/7 Monitoring
We know when something's wrong
before you do.
Facet MSP monitors your critical cloud services around the clock. If Microsoft 365 goes down or Cloudflare has an incident, we're already on it.
Microsoft 365
Microsoft Azure
Cloudflare
Slack
Google Workspace
Zoom
Dropbox
GitHub
AWS
Okta
Duo Security
HubSpot
Salesforce
QuickBooks Online
Microsoft 365
Microsoft Azure
Cloudflare
Slack
Google Workspace
Zoom
Dropbox
GitHub
AWS
Okta
Duo Security
HubSpot
Salesforce
QuickBooks Online
24/7
Monitoring
<15 min
Critical response
14 services
Tracked live
Trusted Partners & Technology Stack
Microsoft
Cloud & Productivity
ConnectWise
MSP Platform
Huntress
Threat Detection
Acronis
Backup & Recovery
Fortinet
Network Security
Proofpoint
Email Security
Ubiquiti UniFi
Networking
Pantheon
Web Hosting
Phin Security
Security Training
Spambrella
Email Filtering
MailHardener
Email Authentication
AutoElevate
Privilege Management
The Process
Up and running in 3 simple steps
01
Book a Free Assessment
Schedule a 45-minute call with our team to discuss your current setup, pain points, and goals. No pitch, no pressure.
02
Get Your IT Roadmap
We audit your environment end to end and deliver a prioritized action plan — what to fix now, what to plan for, and what it will cost.
03
We Handle Everything
Facet becomes your IT department. Proactive monitoring, fast support, strategic planning — always on, always in your corner.
No commitment. No obligation. Cancel anytime.
Our Team
Coast to coast, always covered.
US-based technicians with physical offices in Los Angeles, Miami, and Tampa. No outsourcing, no offshore support — just people who know your business.
Los Angeles California
West Coast Pacific Time (PT)
Our founding office, serving businesses across California and the Western US.
Tampa Florida
Gulf Coast Eastern Time (ET)
Supporting the Tampa Bay area and surrounding Central Florida businesses.
Miami Florida
East Coast Eastern Time (ET)
Covering South Florida and the Southeast from our Brickell-area office.
100%
US-Based Technicians
3
Physical Offices
24/7
Monitoring Coverage
1
Unified Support Team
Your Onboarding Roadmap
Your first 90 days, mapped out
From day one, you'll know exactly what we're doing, why we're doing it, and when it'll be done. No black boxes. No surprises.
01
Days 1–7
We learn your environment inside and out — before we touch anything.
- On-site & remote infrastructure assessment
- Full inventory: hardware, software, licenses
- Risk & vulnerability identification
- Stakeholder alignment session
02
Days 8–21
A custom handoff built around your business, not a one-size template.
- Custom migration & transition roadmap
- Emergency contacts & escalation tree
- Runbook & documentation creation
- Vendor & license audit
03
Days 22–45
Monitoring live. Helpdesk active. Your team is never left waiting.
- RMM agent deployment on all endpoints
- 24/7 monitoring & alerting activation
- Helpdesk portal setup for your team
- Security baseline & endpoint protection
04
Days 46–90
We harden, automate, and right-size your environment.
- Security hardening & automated patch management
- Backup verification & disaster recovery rehearsal
- Cost right-sizing & vendor consolidation
- Performance benchmarking & reporting setup
05
Day 90+
Proactive, strategic IT that scales with your growth.
- Proactive monitoring & issue prevention
- Monthly reporting & transparency dashboard
- Quarterly business reviews & IT roadmap
- Strategic planning & growth advisory
No commitment. We'll walk you through every step.
Verified Reviews
Rated on Clutch
FAQ
Common questions
What exactly does an IT MSP do?
A managed service provider (MSP) like Facet takes full responsibility for your IT environment — hardware, software, security, cloud, and support. Instead of calling someone when things break, we monitor proactively and prevent most issues before they affect your team.
How quickly can you onboard our company?
Most clients are fully onboarded within 2–4 weeks. We start with an assessment, build a complete inventory of your systems, deploy our monitoring tools, and hand off documentation. You'll have active support coverage from day one of your agreement.
Do you replace our existing IT staff?
Not necessarily. We often work alongside internal IT staff, extending their capabilities and handling tier-1 and tier-2 tasks so your team can focus on strategic projects. If you have no IT staff, we become your complete IT department.
What does pricing look like?
We price per user per month, so your costs scale with your headcount — no surprises. We'll give you a fixed, all-inclusive quote during your assessment call. Most clients pay less than the cost of one IT hire while getting a full team of specialists.
What industries do you specialize in?
We work with businesses across professional services, healthcare, legal, creative agencies, logistics, and financial services. Our experience spans regulated and non-regulated industries, so we understand compliance requirements like HIPAA, SOC 2, and more.
The Facet Advantage
One firm. Three practice areas.
Facet Interactive operates specialized teams across IT, Digital, and AI — giving clients a single trusted partner for every layer of their technology.
Active
IT Managed Services
Reliable IT. Predictable Costs.
Proactive infrastructure management, US-based help desk, cybersecurity, cloud services, and vCIO strategy — everything your business needs to run without IT friction.
- Help desk & end-user support
- Cybersecurity & compliance
- Cloud & Microsoft 365
- vCIO strategy
Digital
Design. Build. Convert.
Web design, custom application development, and brand experiences crafted to turn visitors into customers. From landing pages to full product builds.
- Web & product design
- Frontend development
- Brand & identity
- CRO & growth design
Artificial Intelligence
Automate. Augment. Accelerate.
Custom AI workflows, intelligent automation, and machine learning solutions that reduce manual work, surface insights, and help your team operate at a higher level.
- AI workflow automation
- Custom LLM integrations
- Data pipelines & analytics
- AI-assisted operations
All three practice areas operate under Facet Interactive LLC — one firm, one point of contact.
Industries We Serve
Built for your industry, not just your headcount.
IT challenges vary by industry. We've built specialized practices for the sectors where compliance, software, and security requirements demand more than a generic MSP.
Medical Spas & Aesthetics
POS and booking system support, patient data security, HIPAA-conscious compliance, multi-location management, and staff onboarding built around high turnover.
HIPAA-consciousMulti-locationPOS support
Learn more
https://managedspa.com
Law Firms & Legal Practices
Ransomware protection, email security, practice management software support (Clio, iManage, NetDocuments), ABA compliance documentation, and attorney-first help desk.
Ransomware protectionABA compliancePractice mgmt support
Learn more
https://managedlawfirm.com
Peter Vasilion · Founder, Facet MSP
Let's talk about your IT.
Book a free 45-minute assessment with our team. No sales pressure, just honest advice.
No commitment · 45-minute call · 100% free
Prefer email? hello@facetmsp.com · (323) 510-1984