Everything we run, so you don't have to
Managed IT, cloud, and cybersecurity for growing businesses — run by a US-based team that picks up the phone.
Answered live Mon–Fri · 6 AM–6 PM Pacific
Book a call: 15 minutes with a US engineer. Tell us what you run — we'll flag the biggest risks and tell you where you'd land on price.
Not ready to talk?
Services
The day-to-day IT your team leans on — help desk, network, backup, and a roadmap.
Help Desk & Support
Fast, US-based IT help desk support for your whole team. Phone, chat, and remote access — real humans who resolve issues fast.
Network & Infrastructure
Proactive 24/7 monitoring and management of your network, servers, and infrastructure. We catch problems before they cause downtime.
Backup & Recovery
Automated, immutable backups and tested recovery plans so your data is never truly at risk. We test restores so you know recovery works before you need it.
vCIO & IT Strategy
A fractional CIO who aligns your technology investments with your business goals. Quarterly reviews, IT roadmaps, budget planning, and vendor management.
Managed IT
Fully outsourced IT for growing businesses — 24/7 monitoring, unlimited help desk, patching, and a named engineer who knows your setup. One flat monthly fee.
Co-Managed IT
Augment your internal IT team instead of replacing it. We cover after-hours, tier-1 tickets, patching, and specialist projects so your staff can focus.
Procurement & Assets
Standardized hardware, negotiated pricing, and a live asset register with warranty and refresh dates. Know what you own and when it needs replacing.
VoIP & UC
Business phones on Microsoft Teams Phone or hosted VoIP — number porting, call flows, E911, and multi-location extensions, run by the team on your network.
Cloud
Microsoft 365 and Azure set up properly, secured, and kept that way.
Cloud & Microsoft 365
Expert Microsoft 365 management, cloud migrations, and ongoing optimization. Get more out of M365 and stop paying for tools you're not using.
Microsoft Azure
Azure architecture, identity, and cost management for businesses that need cloud infrastructure without a cloud engineering team.
Teams & SharePoint
Teams and SharePoint structured so people can actually find things — permissions that make sense, governance that holds, and file sprawl brought under control.
Cloud Migration
Email, file, and server migrations planned properly and executed on a weekend — with a rollback plan, and no mailbox left behind.
Cybersecurity
Layered protection sized for a business your size, not a bank's.
Cybersecurity
Endpoint protection, threat monitoring, and security policies that keep your business safe from cyberattacks and compliant with industry regulations.
Managed SOC & MDR
24/7 threat detection and response backed by human analysts. We investigate what automated tools flag — and contain it, instead of emailing you about it.
Endpoint Security
EDR, least-privilege enforcement, and hardened device baselines on every laptop, desktop, and server — so one compromised machine stays one compromised machine.
Email Security
Advanced phishing defense, DMARC enforcement, and business email compromise protection — because most breaches still start in the inbox.
Cyber Risk Assessment
A written, scored assessment of where your security actually stands — prioritized by what to fix first, and honest about what you can fix without us.
Penetration Testing
Scoped, authorized testing that tries to break in the way an attacker would — with a report your auditors and insurers will accept, and a retest included.
Compliance
The technical controls, documentation, and continuous evidence that compliance frameworks require — implemented and maintained, not merely advised on.
AI
Adopt AI on purpose — with a plan, guardrails, and a clear return.
AI Readiness
A bounded diagnostic that tells you where your business actually stands on AI — including when the answer is "not yet."
AI Assessment
A structured assessment of whether your business can adopt AI safely: data hygiene, permissions, security posture, licensing, and realistic use cases.
AI Governance
Shadow AI discovery, data leakage assessment, acceptable-use policy, vendor risk review, and audit trails — governance for the AI your staff are already using.
AI Roadmap
Use cases ranked by return, pilots designed with a success measure agreed up front, honest measurement, and a path from one working pilot to production.
- Flat per-user monthly fee
- 15-minute response on critical issues
- US-based help desk
- 24/7 monitoring included
- Quarterly technology reviews
4.9★ from 25 verified reviews
Reviews of Facet Interactive, our parent company, across the projects named on each card.
“Facet Interactive's depth of technical expertise and clarity of communication stood out.”
“I was impressed by their genuine desire to learn about our industry and business before making any recommendations.”
“They are very communicative regarding delivery timelines and responsive to our needs.”
“Their collaborative approach made them feel like an extension of our own team.”
- 01
Engineers answer the phone.
Call during business hours and a US-based technician picks up — you're not filling out a portal form first.
- 02
No surprises on the invoice.
A flat per-user monthly fee, with what's included written down. See pricing →
- 03
Fixed before you notice.
24/7 monitoring and patching catch problems before they become tickets.
- 04
You're not managing us.
Quarterly technology reviews and a written roadmap keep decisions ahead of failures.
Questions we hear first
How do we reach you when something breaks?
Call (323) 510-1984. A US-based technician answers live Monday–Friday, 6 AM–6 PM Pacific, and critical issues get a response inside 15 minutes. 24/7 monitoring runs around the clock and is part of the flat fee.
Are we a good fit?
We work with small and mid-sized businesses that want IT handled properly without hiring a department for it. We have offices in Los Angeles, Miami, and Tampa, and support remote and hybrid teams nationwide.
What does it cost?
From $125 per user, per month for user support where we don't manage the devices, up to $375 per user, per month for fully managed users on our full management and security stack. A 25-person business typically pays $3,125–$9,375 a month, depending on how many of those users are fully managed.
Is there a long-term contract?
Contract terms are set during the scoping conversation and written down alongside the scope, the inclusions, and the exclusions — ask your engineer for the specifics before you sign anything.
We already have an MSP or an in-house IT person. Can we switch, or share?
Both. If you're switching providers, we plan the handover with you, including recovering the credentials your current MSP holds. If you have in-house IT, co-managed IT covers after-hours, tier-1 tickets, patching, and specialist projects so your staff can focus on the work that matters.
What's included, and what's billed separately?
The monthly fee covers the help desk, 24/7 monitoring, patching, endpoint security, backup monitoring with restore testing, onboarding and offboarding, a documented environment that is yours to keep, and quarterly technology reviews. Hardware and licenses (at cost), large projects and migrations, and scheduled after-hours project work are quoted separately.
Talk it through — no pressure.
A 15-minute call with a US engineer. Tell us what you run today — we'll flag the biggest risks and tell you where you'd land on price.
Answered live Mon–Fri · 6 AM–6 PM Pacific
Book a call: 15 minutes with a US engineer. Tell us what you run — we'll flag the biggest risks and tell you where you'd land on price.
Not ready to talk?