Your Entire IT Department, For One Monthly Fee
Fully outsourced IT — 24/7 monitoring, unlimited help desk, and a named engineer who knows your environment — for one flat monthly fee that does not move when something breaks.
45 min · Free · No commitment
Break-fix billing pays your IT guy to let things break
Hourly break-fix billing pays your IT vendor exactly when your network fails. Every outage is a service call, every service call is revenue, and the vendor's incentive quietly points away from prevention — a system that never breaks is a system that never bills. A flat monthly fee turns that math over. Now a stable, well-patched environment is what earns the vendor money, and every outage is time and material they eat rather than invoice. The provider who used to profit from your problems now has a genuine commercial reason to stop them before they start, which is the entire point of moving off hourly billing.
Long before anyone signs an IT contract, someone at the company quietly becomes the default fix-it person — an office manager who knows which cable to jiggle, an owner who spends Saturday mornings untangling a printer queue and resetting passwords instead of running the business they actually started. That person's real job does not pause while they do this. The hours lost to being the accidental IT department are invisible on a P&L and easy to underestimate, but they are real, and they compound every time a laptop won't boot, a vendor portal locks someone out, or a new hire's email is not ready on day one. Multiply that by every small outage across a year and it is easily a month of someone's real, billable time spent on work they were never actually hired to do.
Facet MSP replaces both problems with a single flat monthly fee that covers unlimited help desk support, 24/7 monitoring and alerting, patch management, and a named engineer who is accountable for your environment specifically rather than whichever technician answers the phone. Microsoft 365 licensing, device policy through Intune, and the rest of your stack get managed proactively, so issues get caught on a monitoring dashboard instead of a phone call from an angry employee. You get a team whose financial interest lines up with your uptime, at a price that does not move because last month happened to be a bad one.
Everything an IT department does, already staffed
Unlimited Help Desk
Every employee can open a ticket or call in as often as they need, with no per-incident charge and no monthly cap that runs out the week it matters most. Tickets are triaged by urgency, not by who complained loudest.
24/7 Monitoring and Alerting
Servers, workstations, firewalls, and backups are watched around the clock by tooling that flags a failing disk, a stalled backup job, or a security alert long before it becomes an outage a user notices.
Patch and Update Management
Operating system and third-party application patches are deployed on a schedule and verified as actually installed, not left as a notification a user dismisses for months. A machine that has fallen behind shows up on our report, not as a headline.
A Named Engineer Who Knows Your Setup
You are assigned an engineer who knows your environment, your line-of-business software, and your history of past issues — not a rotating queue where every ticket starts with re-explaining what you already explained last month. They escalate internally when a problem is genuinely outside their depth, but they stay the owner of your account either way.
Documented Environment
Every server, license, credential, and network device is documented as we work, not reconstructed from memory during an emergency. When something breaks at 11 p.m., the fix does not start with discovery, because the map already exists.
Onboarding and Offboarding
New hires get accounts, devices, and access configured before their first day, and departing employees lose access the same day they leave — completely, across every system, not just the one someone remembered to close.
Quarterly Technology Reviews
A recurring conversation about what is aging out, what the budget should plan for, and whether the environment still matches how the business actually operates now — not a sales call disguised as a check-in, and not a report nobody reads.
What changes in the first ninety days
- IT spend becomes a fixed line item you can forecast
- Problems get fixed before someone has to report them
- Nobody on your staff is the accidental IT person anymore
- Every device is patched, inventoried, and accounted for
- New hires are productive on day one, not day four
- You have a documented environment, not tribal knowledge
Aligned incentives, in writing
We lose money when your systems break.
A flat fee means unplanned incident time comes out of our margin, not your invoice. That is the actual mechanism behind incentive alignment — not a slogan, a spreadsheet. We are financially motivated to keep your environment boring.
You get a person, not a queue.
Your named engineer carries the context: what broke last time, what your line-of-business software needs, who to call when something is genuinely unusual. Re-explaining your own environment on every call is not a service, it is a tax.
Our documentation is yours.
If you ever leave, you leave with a complete record of your environment — passwords, diagrams, licenses, vendor contacts — not a black box that makes switching providers painful on purpose. Documentation held hostage is not a business model we run.
Managed IT questions
What does "unlimited" actually cover?
Every help desk ticket, every remote fix, every reasonable ask that falls inside your environment — no per-incident fee, no monthly ticket cap, no line-item invoice arriving after a busy week. The only things billed separately are net-new projects, like a location move or hardware refresh, and we tell you before that ever happens.
We already have someone who handles IT. Is this the wrong page?
Possibly — co-managed IT is built for exactly that situation, and it is worth reading instead. Managed IT is designed for a company that wants IT handled entirely outside the business, with nobody internal on call for it.
How long does onboarding take before things feel different?
Most clients notice the shift inside the first two to three weeks, once monitoring is deployed, documentation is underway, and the help desk is live. Full environment discovery and cleanup of longstanding issues typically continues through the first quarter, with a punch list you can see the whole time rather than a black box you have to trust.
What happens to the tools and licenses we already pay for?
We inventory what you have first. Microsoft 365, line-of-business software, and anything else already doing its job stays in place — we manage it properly rather than replacing it with our own preferred stack for its own sake.
Can we leave, and do we get our documentation?
Yes, on both counts. Notice terms are in the agreement, not hidden, and everything documented about your environment — credentials, diagrams, licenses — is yours on the way out. We would rather earn the renewal than trap you into one.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.