Your Agents Work Everywhere. So Should Your IT.
Closing-day email protection, identity-first remote access, and same-day onboarding — IT built for a workforce that is never in the same office twice.
45 min · Free · No commitment
A single spoofed closing email can cost a deal
Real estate closings move large sums on short notice between parties who mostly communicate by email — a buyer, a seller, a title company, an agent — which is precisely the condition business email compromise is built to exploit. A thread gets spoofed or a mailbox gets quietly compromised, revised wire instructions arrive looking exactly like the ones that were supposed to come, and the money does not come back once it clears. It is not a hypothetical: it is one of the most reported fraud patterns in the industry, and it happens at the exact moment in a transaction when everyone is rushing to close and least inclined to double-check a routine-looking email.
Meanwhile agents themselves are a distributed, high-turnover workforce, mostly on personal devices, mostly outside any office network the firm actually controls. Identity and offboarding matter more here than office infrastructure does, because a departed agent with live MLS and CRM access, still logged in on a personal laptop, is an ongoing exposure that has nothing to do with whether the brokerage's front-desk Wi-Fi is fast. Turnover in this industry is normal and constant, which means the access-revocation process has to be a reflex, not an afterthought someone remembers three weeks later when a client complaint or an audit forces the question.
Facet MSP builds closing-day email protection and identity-first access around exactly those two risks, and same-day onboarding and offboarding so agents are productive immediately and former agents are locked out immediately. We already support a property management client portfolio today, which means this is not a theoretical adaptation of generic IT — it is a pattern we run, with the specific access and turnover mechanics of this industry already built into how we work.
Built for a workforce that is never in the office
Closing-Day Email Protection
Email filtering through Proofpoint tuned to catch spoofed domains and lookalike senders, paired with a verification habit for any changed wire instruction — the specific combination that stops a closing-day fraud attempt before money moves.
Identity-First Remote Access
Access to company systems is governed by identity through Entra rather than by which network a device happens to be on, so an agent working from a car or an open house gets in securely without a VPN client to configure and babysit every time they switch locations.
Same-Day Agent Onboarding
A new agent gets email, MLS and CRM access, and device policy configured the same day they sign, through Microsoft 365 — not the following week, once IT gets around to the request.
Immediate Offboarding and Access Revocation
When an agent leaves, every credential, every mailbox, and every system they touched gets revoked the same day — not whenever someone remembers, and not left live because the access was scattered across too many separate tools.
MLS, CRM, and E-Signature Support
We support the actual tools your agents use daily — MLS, your CRM, e-signature platforms — so access issues get resolved as an IT ticket instead of a call to a vendor support line nobody has the login for, in the middle of showing a property.
Personal Device Guardrails
Company email and documents on a personal phone or laptop are governed by policy — encryption, a passcode, remote wipe of company data only — because assuming the device is not yours is the only realistic starting point in this industry, not an exception worth arguing about.
Multi-Office and Site Networking
Every branch office and site shares one managed network and one security baseline, so opening a new office location does not mean improvising IT again from scratch.
Turnover stops being a security event
- Changed wire instructions get verified before money moves
- Agents work from a car or a listing without a VPN ritual
- A new agent is working the same day they sign
- A departing agent loses access immediately, everywhere
- Company data stays governed on personal devices
- Every office and site shares one managed network
We already support a property management portfolio
We support a property management portfolio today.
This is not our first distributed real estate client — we already manage IT across a property management portfolio with the same access, turnover, and closing-fraud considerations, so the approach here is proven, not improvised for the first time on your account.
Offboarding is a checklist, not a memory.
Every agent departure runs through the same documented steps across every system they touched, so revocation does not depend on whoever handles it that week remembering the full list correctly.
We assume the device is not ours.
Personal phones and laptops are the norm in this industry, not the exception, so our policies are built around governing company data on a device we do not own or fully control, from the start.
Real estate IT questions
How do you actually stop a fraudulent wire request?
Email filtering catches most spoofed and lookalike sender attempts before they reach an inbox at all. The remaining layer is a verification habit: any changed wire instruction gets confirmed by phone, through a number already on file, before anyone moves money — the step that catches what filtering alone cannot.
Our agents use their own laptops and phones. Is that workable?
Yes — it is the norm in this industry, and our approach assumes it from the outset. Company email and documents are governed by policy on the device rather than requiring a company-owned machine, with encryption and a selective wipe available if a device is lost or an agent departs.
How fast can you onboard or remove an agent?
Onboarding is designed to be same-day: email, MLS and CRM access, and device policy configured before or on their start date. Offboarding runs the same way in reverse, the day someone leaves, across every system they had access to, not just the obvious ones — the goal is nothing left standing that someone has to remember later.
Do you support our MLS and CRM tools?
Yes — we support the day-to-day tools agents actually use, so an access or login problem with your MLS, CRM, or e-signature platform is a ticket we resolve, not a call you have to make yourself to a vendor support line while a client is waiting.
Can you cover several branch offices?
Yes, and it is a common shape for our real estate and property management clients — one managed network and one security baseline applied consistently across every branch, so a new office opening is a known process, not a fresh improvisation each time one opens.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.