Managed IT In Miami, Storm Season Included
Facet MSP runs a Brickell-area office built around the one thing every South Florida business already knows: hurricane season has a start date. From June through November, our job is making sure your continuity plan is a rehearsed routine, not a document nobody has opened since the day it was written.
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Every June, your continuity plan gets a real test
Most business continuity planning is written against a disaster nobody can put a date on — a fire, a flood, a server failure that might happen this year or might not happen for a decade. South Florida is different: hurricane season starts June 1 and ends November 30, every year, without exception. That single fact changes the whole posture. Continuity here is not an insurance document filed away and forgotten — it is an annual, rehearsable operating routine with a deadline attached, the same way payroll has a deadline attached. And it needs to be concrete about what actually fails: the office loses power for four days while the internet circuit stays down even longer, and staff are working from wherever they evacuated to — a relative's house in Orlando, a hotel room in Georgia, a kitchen table three states away.
The specific gap we see over and over: a firm has backups, technically. Nobody has ever actually restored from them. A backup that has never been restored is a belief, not a working system, and the worst time to discover the difference is the week after a storm, when the pressure to be back online is highest and the patience for troubleshooting is lowest. The harder question most plans never answer is a logistics one: if forty people are suddenly working from three different states for a week, what exactly do they log into, and does it still work? A plan that only covers the server in the closet and says nothing about where staff actually log in from is not a continuity plan — it is a hardware inventory with a hopeful title.
Miami's other defining feature is a business community that runs across borders and languages every single day, not just during a storm. A Brickell professional-services firm doing business with clients and partners across Latin America needs support that works the way its own staff and clients work, and a help desk that only operates in English during Eastern business hours is a real constraint, not a minor inconvenience. Facet runs its Miami presence from a Brickell-area office built around both realities at once: a hurricane season with a known start date, and a client base that does not stop at a language line.
Built for South Florida conditions
Pre-Season Continuity Rehearsal
Every spring, before June 1, we run a full rehearsal of your continuity plan with your team — an actual test of failover, backup access, and communication, not a tabletop conversation, so the plan is proven before the season needs it. Anything the rehearsal exposes gets fixed in May, not discovered in the middle of a storm.
Tested Restores, Not Just Backups
Backups through Acronis are restored on a schedule, not just taken on one. We prove the restore works during a drill, not while your office is dark and your team is waiting on us.
Work-From-Anywhere Failover
If your office loses power or access, your team logs into the same systems from wherever they landed — a hotel, a relative's house, another state — because the work was never tied to one building's power staying on.
Cloud-First Workloads
We move core workloads onto Microsoft 365 and Azure specifically so an office being offline does not mean the business is offline — the systems your team needs are already somewhere the storm cannot reach.
Bilingual Help Desk
Support is available in English and Spanish, on Eastern business hours, so a Brickell firm working across Latin American markets is never explaining a technical problem in a language that costs it time.
Circuit and Power Redundancy Planning
We document backup connectivity and power options for critical systems ahead of the season, so a downed primary circuit or a building outage has an already-planned answer instead of a scramble.
Post-Storm Recovery Sequencing
Coming back online follows a written order — which systems first, who confirms what, who to call — agreed on before the storm, not improvised in the parking lot after it. Everyone on your team knows their step in that sequence before the first storm warning of the season is even issued.
A storm stops being an outage
- Your continuity plan gets rehearsed before June, every year
- Restores are proven by doing them, not assumed
- Staff keep working from wherever they evacuated to
- Nothing critical depends on the office having power
- Your team gets support in the language they work in
- Coming back online follows a written sequence
We plan for the season, not the surprise
We rehearse in May.
By the time hurricane season opens on June 1, your plan has already been tested once this year — not read once, tested.
A backup you have never restored is a rumour.
We treat "we have backups" as an unverified claim until we have actually restored from them and confirmed the data is real and complete — the same standard we would want applied to our own systems.
We are in South Florida when it happens.
Our Brickell-area team lives with the same storm risk your business does — we are not coordinating your recovery from a call center in a state that has never lost power to a hurricane.
Miami IT questions
What do you actually do before hurricane season starts?
We run a full continuity rehearsal every spring — failover, backup access, and communication — and update the plan based on what the rehearsal actually shows, so June 1 arrives with a tested plan instead of an assumed one.
Our office loses power for a week. Then what?
Your team keeps working from wherever they are, because the systems they need already live in Microsoft 365 and Azure, not on a server in a dark building. We also help sequence what to check and restart once power returns, in the written order agreed on before the storm rather than a list improvised on the spot.
How do you know our backups would really restore?
Because we restore them, on a schedule, as a standing practice through Acronis, not as a one-time setup step we assumed would keep working. If a restore ever fails during that schedule, we treat it as the finding it is and fix it before the next drill, not after a real outage.
Do you offer support in Spanish?
Yes. Our Miami help desk operates in English and Spanish, so your team gets support in the language they actually work in, not whichever one happens to be on shift.
Do you cover Fort Lauderdale and the rest of South Florida?
Yes — our coverage runs from Miami and Miami Beach through Coral Gables, Doral, Fort Lauderdale, and Hialeah, all from the same Brickell-area team.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.