IT that runs as smoothly as your spa
Facet MSP provides managed IT services built around the way medical spas actually operate — booking systems, patient data, multi-location networks, and a staff that turns over. We handle IT so you can focus on clients.
Answered live Mon–Fri · 6 AM–6 PM Pacific
Book a call: 15 minutes with a US engineer. Tell us what you run — we'll flag the biggest risks and tell you where you'd land on price.
Not ready to talk?
The IT challenges medical spas face every day
Your POS and booking software go down at the worst possible time. Downtime during peak hours — a Saturday afternoon, a fully booked treatment day — means lost revenue and unhappy clients. IT issues can't wait until Monday.
Patient data is regulated. Your IT rarely is. Medical spas handle sensitive health information, payment card data, and in some cases PHI that carries HIPAA implications. Most IT setups weren't built with this in mind.
Staff turnover creates security gaps. High turnover is a fact of life in aesthetics. But every departure is a security event — shared passwords, account access that's never revoked, devices that walk out the door.
Multiple locations, multiple headaches. Each location has its own devices, its own network, its own quirks. Coordinating IT across locations without a central system is a part-time job you didn't sign up for.
Everything your spa's IT needs. Nothing it doesn't.
Help Desk for Your Team
US-based technicians available by phone, chat, and remote access. Your front desk staff and aestheticians get IT help fast — without you getting pulled in to troubleshoot.
POS & Booking System Support
We support the software your business runs on — EMR platforms, booking systems, POS terminals. When a software integration breaks, we're the ones who figure it out.
Data Security & Compliance
Endpoint protection on every device, encrypted backups, MFA enforcement across staff accounts, and documentation to support HIPAA requirements where applicable.
Multi-Location Network Management
Every location managed from one team. Consistent security policies, centralized monitoring, and coordinated vendor relationships — whether you have two locations or twenty.
Staff Onboarding & Offboarding
New hire? We provision their device and set up their accounts. Staff departure? Accounts revoked immediately, no loose ends. Every change handled securely and completely.
Backup & Business Continuity
Automated daily backups of client records, financial data, and operational files. If anything goes wrong — hardware failure, ransomware, accidental deletion — you're back up fast.
What changes when your IT actually works
- Your booking and POS software stay running during peak hours
- Patient and payment data protected with compliant security controls
- Staff turnover handled without creating security gaps
- Every location managed consistently by one trusted team
- IT issues resolved without pulling you away from clients
- Predictable monthly cost — no surprise invoices
We're different in the ways that matter to spa operators
Built for high-turnover teams.
We make onboarding and offboarding a documented, repeatable process — not a panicked Friday afternoon scramble.
Multi-location, one playbook.
Every device, every site, the same security baseline and the same support workflow. Your team doesn't have to remember which location uses what.
We speak your software's language.
POS, booking, EMR, payment terminals — we know which integrations fail and how to fix them without escalating to a vendor support queue.
Medical spa IT questions
Will you sign a business associate agreement?
Yes, before any work begins that touches protected health information. It is our standard practice, not a special request you have to ask for, and we will not start work that could touch PHI without one signed.
Our booking system goes down on Saturdays. Can you cover that?
That is exactly the scenario our response commitments are built around — a fully booked Saturday is not a good time to discover your booking or POS software is down. Critical issues get a response inside 15 minutes, not a Monday-morning callback.
How do you handle staff turnover and shared logins?
Every staff member gets their own account rather than a shared front-desk login, and offboarding is a same-day, documented process — access to booking, POS, and patient records revoked immediately, not whenever someone remembers to do it a few weeks later.
Do you support multiple locations?
Yes — one team, one security baseline, and centralized monitoring across every location, whether you run two spas or twenty. A new location gets the same setup as the others instead of a different configuration improvised by whoever opened it.
Does this make us HIPAA compliant?
No single vendor can make that claim for you — HIPAA compliance covers your policies, training, and business practices as well as your technology. What we deliver is the technical half done properly, with documentation to support your compliance program, not a guarantee that substitutes for it.
Ready to take this off your plate? Just call.
An engineer picks up — not a receptionist, not a ticket queue. Tell us what's going on and you'll know on that first call whether we're the right fit.
Answered live Mon–Fri · 6 AM–6 PM Pacific
Book a call: 15 minutes with a US engineer. Tell us what you run — we'll flag the biggest risks and tell you where you'd land on price.
Not ready to talk?