IT Support That Actually Picks Up
US-based technicians available by phone, chat, or remote access. Your team gets real help — not a ticket number and a three-day wait.
Sound Familiar?
When your team can't work, you lose money. Every hour an employee spends waiting on IT support — dealing with a laptop that won't connect, a password locked out at the worst moment, or software that just stopped working — is an hour not spent on actual work.
Most small and mid-sized businesses handle this one of two ways: they rely on a single overloaded IT person who's already juggling projects, or they wait days for a response from their MSP. Neither is acceptable when your team is standing still and a deadline is approaching.
The real cost isn't just the lost hour — it's the frustration, the workarounds, and the slow erosion of trust in your IT function. When employees stop expecting their IT issues to be resolved quickly, they stop reporting them. Problems fester. Security risks go unaddressed. And when something finally breaks badly enough to force action, it's always at the worst possible time.
Facet MSP's help desk is designed to break that cycle. Fast, friendly, accountable — and always staffed by US-based technicians who know your business.
What's Included
Everything your team needs to stay productive
Multi-Channel Support
Your team reaches us however works best for them — phone, chat, email, or remote access. No single point of failure, no preferred channel that takes three days longer than another. When your employee has a problem, they get help, period.
Real Humans, Every Time
No bots, no offshore call centers, no frustrating phone trees. When your team calls Facet MSP, a US-based technician answers — someone who knows your environment, your users, and your business. We believe support should actually feel like support.
Clear Response SLAs
Critical systems down? We respond within the hour. Routine issues get same-day resolution. You'll know exactly what to expect before you ever need to call — because we put our commitments in writing and measure ourselves against them every month.
Remote Remediation
Over 90% of IT issues can be resolved remotely without anyone waiting for a truck roll. We connect securely to your user's machine, diagnose the problem in real time, and fix it while they watch — typically in under 30 minutes. Less downtime, less disruption.
On-Site When It Matters
For hardware failures, new office setups, or complex issues that need hands-on attention, our technicians come to you. We're based in Los Angeles, Miami, and Tampa — with the ability to dispatch quickly across all three markets and beyond.
Employee Onboarding & Offboarding
New hire starting Monday? We provision their laptop, set up their accounts, configure their email, and make sure they're productive from day one. Employee departing? We immediately secure accounts, transfer data, and revoke access — so nothing falls through the cracks.
Device & Software Management
We track every laptop, desktop, mobile device, and printer in your environment. Software licenses are managed so nobody's blocked by an expired tool, and every device stays updated, secured, and compliant with your policies — automatically.
Monthly Performance Reporting
Every month you receive a clear report showing ticket volume, response times, resolution rates, and any trends we're watching. You'll always know how IT is performing — and so will we. Accountability is built into the relationship from day one.
What You'll Notice
The difference shows up fast
- Employees stop losing hours waiting for IT help
- New hires are productive from their first day
- IT issues become rare events, not daily interruptions
- You have a clear, measurable SLA you can hold us to
- Departing employees are offboarded securely and immediately
By the numbers
< 1 hr
Critical issue response time
90%+
Issues resolved remotely — no waiting for a truck roll
100%
US-based technicians, every time
Why Facet MSP
We're different in the ways that matter
We answer the phone.
Not a bot, not a queue, not an overseas call center. A technician who knows your name and your environment.
We document everything.
Your IT environment is fully documented so every technician has context. You're never starting from scratch on call #47.
We measure our own performance.
Monthly reporting keeps us accountable. If our response times slip, you'll know before we do — because we send you the data.
Free Assessment
Ready to take IT off your plate?
Book a free 45-minute IT assessment. No commitment, no sales pressure — just an honest look at where you stand and how we can help.
No commitment · 45 min · Free · US-based team