Someone Is Watching. At 3 A.M. Too.
Round-the-clock threat detection backed by Huntress and real human analysts who investigate, contain, and call you — not a dashboard blinking red while everyone sleeps.
45 min · Free · No commitment
Alerts nobody reads are not security
Most small businesses buy a security tool, point it at the network, and consider the job done. The tool works exactly as advertised — it generates alerts. Hundreds of them. Then nobody triages those alerts, because nobody on your team has the hours or the training to separate a real intrusion from a noisy false positive at 2 a.m. on a Sunday.
Attackers count on that gap. The window between initial access and real damage is measured in hours now — long enough for someone to escalate privileges, locate your backups, and encrypt them before your Monday standup. A tool that detects an intrusion but wakes nobody up has bought you nothing at all.
Facet MSP runs managed detection and response with Huntress at the core and human analysts behind it. Threats get investigated by a person, contained automatically where containment is safe, and escalated to you by phone when a decision is genuinely yours to make. You are not the triage layer.
Detection is the easy part. Response is the job.
24/7 Human-Led Threat Hunting
Huntress's security operations center is staffed around the clock by analysts who investigate every suspicious signal. Automated tooling flags the anomaly; a trained person decides whether it is real. What reaches you is a verdict, not a queue of maybes to work through yourself.
Persistent Foothold Detection
Attackers rarely smash and grab. They establish persistence — a scheduled task, a rogue service, a malicious registry entry — and wait. We hunt specifically for those footholds: the artifacts that survive a reboot and signal that someone is already inside and biding their time.
Automated Isolation
When a confirmed threat is active on an endpoint, waiting for a human to click a button costs you real ground. Compromised machines are isolated from the network automatically, cutting off lateral movement while the investigation runs in parallel.
Ransomware Canaries
We deploy tripwire files across your environment that no legitimate process should ever touch. The moment ransomware begins encrypting, those canaries fire — frequently minutes before the payload reaches anything that actually matters to your business.
Microsoft 365 Identity Monitoring
Most breaches now begin with a stolen login rather than malware. We monitor your M365 tenant for impossible-travel logins, unauthorized mailbox forwarding rules, and privilege changes — the signals that an account has quietly been taken over.
Written Incident Reports
Every confirmed incident produces a plain-English report: what happened, what we did, what changed, and what to fix so it does not recur. Your insurer and your auditors will ask for exactly this document, and you will have it.
Escalation That Reaches a Human
When something needs your decision, we call. Not an email into a shared inbox that gets read on Tuesday — a phone call to a named person on your side, with a recommendation already formed and the containment steps already taken.
The difference between detected and stopped
- Threats are investigated by an analyst, not queued for you
- Compromised machines are isolated before damage spreads
- Attacker footholds get found before they are ever used
- Account takeovers surface in hours, not at the next invoice
- Every incident produces a written record your insurer will accept
- Nobody on your team is on call for security
Monitoring you can actually verify
We tell you when nothing happened.
A monthly report saying "no confirmed incidents, and here is what we investigated" is worth more than silence. Silence is indistinguishable from nobody looking.
Containment is automatic, escalation is human.
Machines act at machine speed on decisions that are safe to automate. People make the calls that need judgment. We are explicit about which is which.
It layers over what you already run.
MDR sits on top of your existing environment. You do not rip anything out, and you do not need a security team of your own to operate it.
Managed SOC & MDR questions
How is MDR different from the antivirus we already have?
Antivirus blocks known-bad files. MDR assumes something will eventually get through and watches what happens next — privilege escalation, persistence, lateral movement, data staging. It also adds people: analysts who investigate and respond, rather than a product that logs an event and moves on.
Do we need this if we already have Microsoft 365 Business Premium?
Business Premium includes genuinely capable security tooling, and configuring it properly is part of your engagement with us. What it does not include is anyone watching the alerts it generates at 3 a.m. MDR is the staffing layer on top — not a replacement for licensing you already own.
What actually happens when you detect something?
A confirmed active threat triggers automatic isolation of the affected machine so the attack cannot spread. An analyst investigates in parallel. If a decision is needed on your side, we call a named contact by phone. Every incident closes with a written report.
Will this slow down our computers?
The agent is lightweight and runs passively — most users never notice it is there. It is not a scanning product that pins your CPU for an hour every Tuesday. If a machine does develop a performance problem, that is a help desk ticket and we own it either way.
Does this satisfy our cyber insurance requirements?
Most carriers now require documented 24/7 monitoring and endpoint detection, and MDR generally satisfies both. We will go through your specific policy application with you — the requirements vary by carrier, and answering one of those questions incorrectly can void a claim later.
Ready to take this off your plate? Six questions.
Spend 90 seconds answering. We'll spend a few hours putting together a written assessment of where your IT stands — and a 45-minute call with one of our engineers.