# Facet MSP

> Managed IT services for small and mid-sized businesses in Los Angeles and Miami — US-based help desk, cybersecurity, cloud, backup, and vCIO strategy.

Facet MSP is a division of Facet Interactive LLC. We provide fully managed IT services on a flat monthly fee so growing businesses can stop reacting to IT problems and start preventing them. Every client gets a dedicated US-based team, proactive 24/7 monitoring, and a vCIO who participates in quarterly strategy reviews.

We operate physical offices in Los Angeles (CA), Miami (FL), and Tampa (FL), and support remote and hybrid teams nationwide.

## Services

- [Help Desk & End-User Support](https://facetmsp.com/services/help-desk): US-based technicians available by phone, chat, and remote access. Critical issues: 15-minute response. Real humans every time — no bots, no offshore call centers.
- [Network & Infrastructure Management](https://facetmsp.com/services/network-infrastructure): Proactive monitoring, patch management, firewall configuration, and network performance optimization. We manage the environment so outages become rare events.
- [Cybersecurity & Compliance](https://facetmsp.com/services/cybersecurity): EDR on every device, email security, MFA enforcement, dark web monitoring, SIEM, security awareness training, and compliance support for HIPAA, SOC 2, and PCI DSS.
- [Cloud & Microsoft 365](https://facetmsp.com/services/cloud-microsoft-365): Full Microsoft 365 lifecycle management — licensing, security configuration, user provisioning, SharePoint, Teams, Exchange, and conditional access policies.
- [Backup & Disaster Recovery](https://facetmsp.com/services/backup-disaster-recovery): Automated daily backups, encrypted offsite storage, regular tested restores, documented RTO/RPO targets, and a written business continuity plan.
- [vCIO & Strategic Planning](https://facetmsp.com/services/vcio): Fractional CIO leadership — quarterly business reviews, 12-month technology roadmaps, IT budget planning, vendor management, and board-ready communication.

## Resources

- [MSP FAQ Guide](https://facetmsp.com/resources/msp-faq): 30 Q&As covering MSP basics, pricing, contracts, onboarding, cybersecurity, and how to choose an MSP in Los Angeles or Miami. Full answers included.
- [Pricing Guide](https://facetmsp.com/pricing): How MSP pricing works, what's included in every engagement, and an honest comparison vs. hiring in-house. Range: $95–$400/user/month.
- [Case Studies](https://facetmsp.com/case-studies): Select client work from Facet Interactive's portfolio — healthcare, enterprise, media, and e-commerce.
- [Cloud Service Status](https://facetmsp.com/resources/service-status): Live status dashboard for Microsoft 365, Azure, Cloudflare, Slack, Google Workspace, Zoom, GitHub, AWS, Okta, Duo, HubSpot, Salesforce, QuickBooks, and Dropbox.

## Industry Pages

- [Managed IT for Medical Spas](https://facetmsp.com/industries/medical-spa): IT services for medical spas and aesthetics practices — POS support, patient data security, multi-location management, HIPAA-conscious compliance. Also served from managedspa.com.
- [Managed IT for Law Firms](https://facetmsp.com/industries/law-firm): IT services for law firms — 24/7 threat monitoring, ransomware protection, practice management software support, attorney help desk, ABA compliance documentation. Also served from managedlawfirm.com.

## Company

- **Legal name:** Facet Interactive LLC
- **Brand:** Facet MSP
- **Parent company:** Facet Interactive — digital, IT, and AI services (facetinteractive.com)
- **Offices:** Los Angeles CA · Miami FL · Tampa FL
- **Remote support:** Nationwide (US)
- **Phone:** (323) 510-1984
- **Email:** hello@facetmsp.com
- **Book a free 45-min IT assessment:** https://calendly.com/petervasilion/45-minutes-with-peter
- **Founder:** Peter Vasilion

## Pricing

MSP pricing is per user per month. Facet MSP starts at $95/user/month (essential managed IT) and goes up to $400/user/month (full-stack: advanced security, compliance support, dedicated vCIO). A 25-person business typically pays $2,375–$10,000/month depending on scope — often less than a single full-time IT hire. Onboarding fees apply (typically 1–3× monthly rate). Deskside (on-site) support is also available as an add-on at an hourly rate with a 4-hour/week minimum commitment, available in Los Angeles, Miami, and Tampa. See [Pricing](https://facetmsp.com/pricing) for full details or book a free assessment for a custom quote.

## Optional

- [Privacy Policy](https://facetmsp.com/privacy)
- [Full content version](https://facetmsp.com/llms-full.txt)